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Samsung Washer Not Draining or Spinning? (With Solutions)

Keeping our clothes clean is an important step in maintaining good hygiene, however in our busy days it has become a troublesome chore to hand-wash clothes.

Washing machines such as samsung washer alleviates that problems by washing our clothes automatically and easily.

Therefore it is important to know how to fix any problems it may encounter – this article discusses the common problems of samsung washers and how to solve them.

Samsung washer not draining or spinning

Your Samsung washer may not be draining due to several reasons such as clogged drainage hose, uneven load distribution, clogged drain pump filter among many other mechanical problems. Your washer may not be spinning for several reasons as well such as faulty suspension, worn-out shock absorber etc.

There can be many reasons for the washer to not drain and spin. Let’s get to know the reasons.

Not draining:


Damaged Plastic Bracket:

The Samsung washer spins its drum in the counterclockwise direction by means of a rotary knob.

If your Samsung washer stops its spin during the spin cycle, then it is most likely due to a damaged plastic bracket located behind the washer. If the plastic bracket is broken or loose, then the halt of the spin cycle might prevent draining.


In order to check the wash cycle of your washer, you need to use the knob and turn it to the left to stop it since the left indicates clockwise motion while the right is counterclockwise.

While the plastic bracket is damaged, the clothes in the washer will stop in the spin cycle and the time on the cycle will keep changing. You can fix this by using a zip-tie to attach the plastic bracket to the washer drum.

Worn Out Shock Absorbers:

The purpose of the shock absorber is to maintain the stress from the motion of the washer’s drum and absorb the vibrations to make the washing process quiet and clean.

However, as time goes by, these shock absorbers get old and worn out – as a result, they cannot absorb the vibrations from the spin and may cause the cycles to stop and not drain properly.


Resolve this issue by centering the drum firmly to make them stay in place and the rest will be handled by the built-in vibration sensor in the washer.

Damaged Door latch:

The washer has a door that ensures whether the washer door is tightly shut or not. If there is a defect or damage, the door will not properly close and thus prevent the washer from properly operating.


You can inspect the door latch by checking the continuity using a multimeter between the switches of the latch. If no continuity is found, replace the door latch with a new one – otherwise, the problem might be somewhere else.


Drum Nut loosely fit:

There is a washer in the top part of the drum called the drum nut that holds the top part fixed in place and prevents vibrations.

However, upon its use over time – the drum nut could get loose and the drum would start to wobble. At one point, the drum will stop draining due to the vibrations.


Tightening the drum nut can quickly solve this problem but it requires expertise in disassembling the washer and locating the drum nut.

Unbalanced Load:

Often the washer stops draining due to an imbalance in the load weight. This can be easily identified by checking the error code stating “Unbalanced load” – which means that the weight of the items loaded is much heavier than the weight limit which is preventing the washer from draining properly.


An easy solution to this problem is to separate your clothes into multiple lightweight loads which are below the weight limit.

Malfunctioning drain pump:

Drain pumps get rid of the dirty water in the washer but if the pump is clogged and jammed, it will fail to remove water – thus not be able to drain.


To unblock the drain, you need to disconnect the drain pump from the washer and manually clean them with soda and flow water through it with enough force to clean its insides.

Not spinning


Broken Plastic Bracket:

If the plastic bracket holding the washer’s drum is loose or broken, then the drum would start to vibrate and therefore cause the vibration sensor and thus cause the spin timer to malfunction.

At one point, the machine would stop its cycle and stop spinning.


Since the loose or broken plastic bracket is the reason behind the wobbling drum and the sudden halt in spin, you can fix this issue by attaching the washer drum to the plastic bracket using a zip-tie.

Broken Drain pump:

The drain pump is responsible for removing the dirty water out of the drum while the drum is spinning, however if the drain pump is clogged – the water will not pass through and the washer will not get empty.

This issue will cause the washer drum to stop spinning after running for a while.


Cleaning the line connected to the pump may resolve the issue if debris is stuck in there.

Disconnect the line and force water through it while cleaning it with soda. To fix the mechanical part of the pump, remove it with the washer cabinet and manually spin it – in case it is broken, you need to replace it.

Faulty suspension:

Inside the washer, there are suspension springs that compress and decompress while the washer is running in order to absorb the vibrations of the drum.

However, as time the washer ages, the suspension springs get weaker and less effective at balancing the drum. If the suspension springs break or stop working – it would prevent the drum from spinning.


There is no way to fix broken or weakened suspension springs, therefore you need to have them removed and replaced with new ones.

How do I force my Samsung washer to drain?

Below given are the steps to force your samsung washer to drain. Two procedures are stated below for Front Loaders and Top Loaders:

Front Loaders:

  • Remove the power supply from the washer to avoid getting electrocuted and disconnect the water supply to prevent spillage.
  • Lay a towel and place a container to hold water from the washer and then remove the front panel at the bottom.
  • You will find a small hose beneath the panel, locate the capped hose and pull it out and remove the hose cap.
  • Allow the water from the hose to be drained out into the container and once drained, close the cap and replace the panel.
  • For any remaining water in the washer, run a spin cycle to get rid of them.

Top Loaders:

  • Disconnect the washer from the power line to avoid chances of electrocuting yourself.
  • Lay a towel and put a container to hold the water and place them in front of the washer.
  • Use a jar to scoop out the water from the drum and pour them into the bucket until no more water can be scooped out.
  • If there is any remaining water in the drum of the washer, run a spin cycle to get rid of them.

How do I run a diagnostic on my Samsung washing machine for not spinning and draining?

Follow the steps below to properly run a diagnostic on your samsung washing machine if they are not draining or spinning:

Ensure connection of power and water supply:

Running diagnostics on your samsung washer require both electricity and water, therefore make sure both of them are connected and have active supply.

However, you will have to disconnect them when you will start your repair works – so keep that in mind.

Power the machine and press the delay key:

Once both supply lines are connected, power up the washing machine by pressing the power button. Next, press the delay key and keep pressing it until it reaches 17 on the screen.

Press and hold start:

When the display shows 17, you press and hold the start button for 7 to 10 seconds until you see “AS” on the screen, signifying that you have entered tech mode.

Check your error codes:

You can now check your error codes by pressing the bottom-right button to display “CR”.

Cross refers to the instruction manual:

Once you rotate the knob, the error code would show up on the display. Now match the error code from the display to the instruction manual to identify the problem in your washer.

Final Thoughts

There are several mechanical issues that can cause Samsung washers to not drain – a clogged drainage hose, an unequal load distribution, a clogged drain pump filter, and many others. Reasons why your washer could not be spinning include defective suspension, worn-out shock absorbers and many more.